Terms of service
OVERVIEW
Welcome to Kate Lam Lok Yee! The terms "we", "us" and "our" refer to Kate Lam Lok Yee. Kate Lam Lok Yee operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Kate Lam Lok Yee is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Kate Lam Lok Yee reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Kate Lam Lok Yee confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Kate Lam Lok Yee may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Kate Lam Lok Yee, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Kate Lam Lok Yee, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Kate Lam Lok Yee.
Kate Lam Lok Yee's names, logos, product and service names, designs, and slogans are trademarks of Kate Lam Lok Yee or its affiliates or licensors. You must not use such trademarks without the prior written permission of Kate Lam Lok Yee. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
Kate Lam Lok Yee is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Kate Lam Lok Yee. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Kate Lam Lok Yee, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Kate Lam Lok Yee.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Kate Lam Lok Yee, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Kate Lam Lok Yee, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Kate Lam Lok Yee, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Kate Lam Lok Yee, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Kate Lam Lok Yee is headquartered. You and Kate Lam Lok Yee consent to venue and personal jurisdiction in such courts.
SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at katelamlokyee@gmail.com.
Our contact information is posted below:
[INSERT TRADING NAME]
katelamlokyee@gmail.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]
1. Safety Instructions
All boat operators have legal operating licenses issued by the Marine Department and have purchased third-party liability insurance (HK$10,000,000 coverage as required by Hong Kong law). However, guests are responsible for their own personal and property safety during personal activities. For travellers from foreign countries, we strongly recommend you purchasing comprehensive travel insurance that covers water sports, personal accident, and medical evacuation. This ensures full protection for all travel activities—even before or after our tour and experiences—which may not be covered under our operator liability insurance.
.
2. Confirmation
Upon receipt of your booking/order. We will manually review your order within 1 hour. Unless you receive a cancellation notice within 1 hour of submission, your booking will be automatically confirmed. During this process, no further notifications are required. Simply arrive at the meeting point on time on the departure day, unless cancelled due to weather or unforeseen circumstances. Should cancellation be necessary, we will notify you as soon as possible via your provided contact details, offering full refund or rescheduling options.
Please again note that confirmation of your order does not guarantee the trip will proceed, as all tours are subject to weather and wave conditions for your safety.
.
3. Refund Policy
Once the booking is confirmed, a full refund is available for cancellations made at least 7 days prior to the departure date. Otherwise, refunds will only be arranged if the tour is canceled due to bad weather or insufficient participants. Promotional and special-offer products are excluded from this refund policy.
Eligible refund amounts will be returned within 7 working days. No refunds will be provided once the tour has officially departed.
.
4. Rescheduling Policy:
Once the order is confirmed, a full refund is not available unless a request is made at least 7 days prior to the departure date. However, customers are entitled to one free rescheduling up to 24 hours before the departure date. Please note that changes to the booking date are not permitted within 24 hours of the tour start time.
.
5. Cancellation policy
5.1. Weather
If the Hong Kong Observatory issues Typhoon Signal No. 3 or above, or a Black Rainstorm Warning within 2 hours prior to departure, all boating activities will be cancelled. You may choose to reschedule your trip or request a full refund.
All cancellations due to weather conditions will be announced 1 hour before departure.
*Splitdyboat reserves the right to make the final decision on whether to reschedule or cancel any trip due to safety concerns, as your safety is our top priority.*
5.2 Activity Arrangements Under Thunderstorm Warning
Our company does not automatically cancel activities solely based on the issuance of a Thunderstorm Warning by the Hong Kong Observatory. Our instructors and captains will conduct a professional on-site safety assessment based on actual weather conditions at the time—including immediate wind and wave conditions, visibility, and the distance and frequency of lightning strikes—and reserve the final decision-making authority.
During the activity, if our instructors or captains determine that the weather conditions pose an immediate risk (for example, lightning or thunder occurring in close proximity), they will pause all water activities and instruct participants to return to the shore or to a safe area on the boat. Activities will only resume once the weather has been confirmed to be stable again.
Please note that no compensation or refund of any kind will be offered for any waiting time or interruption caused by the above weather-related reasons. Once the boat has departed or the activity has officially commenced, no partial or full refund will be provided—even if the activity must be interrupted or ended early due to subsequent weather changes.
However, if the activity has not yet departed and our instructors decide to cancel based on safety concerns, participants will be offered the option to reschedule or receive a full refund (please refer to our Cancellation Policy for full details).
Splitdyboat reserves the right to make the final decision on whether to reschedule or cancel any trip due to safety concerns, as your safety is our top priority.
5.3. Insufficient participants.
If the minimum number of participants is not met, Splitdyboat will notify you within 24 hours and arrange for either:
●Full refund
●Rescheduling
●Transfer to another tour
.
6. Children under 13 years old Must be Accompanied by an Adult
Adults are responsible for overseeing the children's participation and ensuring they follow safety guidelines. This requirement not only enhances safety but also fosters family bonding and shared memories. Thank you for your cooperation in keeping our environment safe!
.
7. Eligibility Criteria and Health Considerations
Not recommended for those who are pregnant, have heart disease, have poor health, or have sports injuries, especially knee/ankle/neck injuries, to engage in any water or high-risk activities.
.
8. Not Guarantee to Cross through Sea Arches & Sea Strait
The speedboat cave passing section is not a mandatory part of the Geopark four sea arches volcano sightseeing tour (which means using a speedboat to sail through the gorge between Po Pin Chau and Fa Shan, as well as other sea caves in the itinerary) Based on the wind direction on the day and the professional judgment of the boat operator, this experience is not guaranteed for every itinerary. Safety is our first priority.
.
9. Travel Route Shift
If the customer and the boat operator negotiate to change the location, all changes in the itinerary have nothing to do with Splitdy Boat Company.
.
10. Basic Terms and Registration Instructions
Participants must provide correct contact information. After the event registration is confirmed, participants will receive an event confirmation text message via WhatsApp/ WeChat. The confirmation text message will be sent based on the contact information provided by the participant, so please pay attention. Please ensure that the phone number provided during registration can receive WhatsApp/WeChat messages.
.
11. Please be On Time
You are requested to arrive at the meeting location on time at the meeting time notified by Whatsapp (usually 15 minutes before departure). Latecomers will not be kept waiting.
If you fail to arrive at the meeting point on time, you will be deemed to have voluntarily given up their right to board the boat and no refund will be given. In case of late cancellation or no-show, customers forfeit all rights to rescheduling or refund, and no further changes can be accommodated.
.
12. If you are Prone to Seasickness ...
The activity is held on a boat. If participants are prone to seasickness or feel uncomfortable, please bring your own medicine. The organizer will not provide any medication to any participant.
.
13. Please Listen to our Tour Guide's Instructions
Participants are not allowed to leave the group without permission under any circumstances.
.
14. Please Take Care of your own Belongings
Please do not bring valuables to participate in this event. The organizer does not assume any responsibility or liability for any loss or damage of any kind to any person.
.
15. About Life Jacket
Participants may request a standard life jacket or buoyancy aid to wear during the activity for safety reasons, but it is not compulsory.
.
16. What to Wear
Participants are asked to wear light clothing and bring their own changes of clothing, drinking water, hats, sun protection products, and mosquito repellents.
There is a chance that you will get wet due to the waves during the activity.
Please wear windproof and waterproof clothing according to your personal needs.
Avoid wearing belts that can easily loosen items.
All event schedules or contents are subject to change without prior notice.
.
17. Complimentary Photography Service
Our experience tours or guided tours do not include professional photography services. However, coaches or guides on the itinerary can provide free photography services to participants. They can assist participants in capturing memorable moments during the journey. This service is provided free of charge and is not a mandatory part of the experience or guided tours.
Participants should note that the number and quality of photos may vary due to environmental factors such as wind and wave conditions, lighting, and other weather-related influences. Additionally, human factors may affect photo availability — for example, if certain participants require special care or attention, coaches may not have sufficient time to take photos for other participants. The safety of all participants is our coaches’ highest priority; therefore, photo-taking will always be conducted with safety considerations in mind.
If participants desire additional photos or videos for personal keepsakes, they are encouraged to request this from the coach or guide during the tour. Please keep in mind that unlike dedicated photography tours, experiences such as snorkelling tours, kayaking tours, and similar activities focus primarily on safe and enjoyable participation in the activity itself.
If participants wish to capture more photos, we generally recommend bringing their own photography equipment, such as waterproof phone cases or waterproof cameras like Insta360, GoPro, DJI, or similar devices.
.
18. The Usage of Photos and Videos during the Tour
The organizer and the tour guide may take photos or videos of participants during the event for promotion or recording purposes; participants of the event may also have the opportunity to review the content captured during the event.
.
19.Direct Marketing in WhatsApp or Email
We will take all practicable steps to destroy your personal data within a reasonable period after the event date. However, if you do not object to the use of your personal data in direct marketing, we can continue to retain and use your personal data (mainly your name and contact details) to directly market products, services, and activities to you until you feel free to do so at any time. Opt out of direct marketing.
.
20. Actual Arrangement of the Departure is Subject to Change
The order of pictures / itinerary is for reference only. The actual arrangement is subject to the situation on the day of departure and is subject to change without prior notice. We may encounter force majeure factors such as sudden change in wave condition.
*** Splitdy Boat Company reserves the right to make all final decisions. ***
.
General Terms and Conditions for Yacht Activities
1. Safety and Conduct
Passengers must follow all safety instructions given by the crew and guides. Life jackets must be worn when required. Unsafe behavior or intoxication may result in removal from the yacht without refund.
.
2. Weather and Conditions
Yacht activities are also subject to weather and sea conditions. The operator reserves the right to alter, postpone, or cancel trips for safety reasons. Full refunds are given for cancellations of tours due to adverse weather.
.
3. Liability
The operator is not liable for personal injury, loss, or damage to personal belongings. Passengers participate at their own risk.
.
4. Age and Health Requirements
Participants should be in good health. Children under a certain age may require adult supervision. Pregnant women and persons with certain medical conditions are not recommended to disembark on the yacht.
.
5. Equipment Use
Although proper instruction and coach guidance will be provided, use of equipment (e.g., snorkelling gear, kayaks, stand-up paddleboard) is at the participant’s own risk.
.
6. Changes to Itinerary
The itinerary may be modified due to operational or environmental factors without prior notice.
.
7. Availability of Water Toys & Activities
In the interest of safety, the availability of all water toys and activities (including but not limited to the inflatable slide, kayaks, stand‑up paddleboards, and any other equipment provided) is subject to the prevailing sea and weather conditions on the day. The company reserves the sole right to make the final decision on whether to operate the slide or any water toy or activity, without prior notice. Such changes or cancellations made for safety reasons are final and will not be eligible for any refund. Participants are responsible for assessing their own risks and must follow the instructions of our on-site staff at all times. Safety is our top priority.
.
8. Property Care and Damage
Passengers are required to treat the yacht and all onboard equipment with care. Any damage, whether accidental or due to negligence or misuse, may result in the passenger being held financially responsible for the cost of repairs or replacement.
.
Contact Us
For enquiries, WhatsApp: (852) 9229-5167 or Email: admin@splitdyboat.com
.
Your Agreement
This website www.splitdyboat.com and/or the Splitdyboat App (together, 'Splitdyboat Platform') is operated by Splitdyboat (Hong Kong) Travel Limited, a Hong Kong incorporated company. Please read these terms of service (“this Terms of Service”) carefully before using the Splitdyboat Platform and the services offered by Splitdyboat (Hong Kong) Travel Limited, its affiliated companies (together, “Splitdyboat”) or the third-party operators (the “Operator”) through the Splitdyboat Platform (the “Services”). “You” and “your” when used in this Terms of Use includes (1) any person who accesses the Splitdyboat Platform and (2) persons for whom you make a purchase of the Services.
.
Change of Terms of Service
Splitdyboat's Modifications
1.1 Splitdyboat reserves the right, at its sole discretion, to change or modify any part of this Terms of Service at any time without prior notice. You should visit this page periodically to review the current Terms of Service to which you are bound. If Splitdyboat changes or modifies this Terms of Service, Splitdyboat will post the changes to or modifications of this Terms of Service on this page and will indicate at the bottom of this page the date on which this Terms of Use was last revised.
1.2 Your continued use of the Splitdyboat Platform after any such changes or modifications constitutes your acceptance of the revised Terms of Service. If you do not agree to abide by the revised Terms of Service, do not use or access or continue to use or access the Splitdyboat Platform and/or the Services. It is your responsibility to regularly check the Splitdyboat Platform to ascertain if there are any changes to this Terms of Use and to review such changes.
1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time, the privacy policy (the “Privacy Policy”) and the terms and conditions of Splitdyboat AI tools (the “Terms and Conditions of Splitdyboat AI Tools”) adopted by Splitdyboat from time to time. All such terms are hereby expressly incorporated by reference in this Terms of Service.
.
Your Agreement
This website www.splitdyboat.com and/or the Splitdyboat App (together, 'Splitdyboat Platform') is operated by Splitdyboat (Hong Kong) Travel Limited, a Hong Kong incorporated company. Please read these terms of service (“this Terms of Service”) carefully before using the Splitdyboat Platform and the services offered by Splitdyboat (Hong Kong) Travel Limited, its affiliated companies (together, “Splitdyboat”) or the third-party operators (the “Operator”) through the Splitdyboat Platform (the “Services”). “You” and “your” when used in this Terms of Use includes (1) any person who accesses the Splitdyboat Platform and (2) persons for whom you make a purchase of the Services.
.
Activity Disclaimer and Assumption of Risk
You confirm that, before registering for and/or participating in any outdoor marine activities, boat activities, water activities, snorkelling activities, boat trips, or other related experiences arranged, assisted, promoted, or coordinated by Splitdyboat (Hong Kong) Travel Limited (collectively, the “Activities”), you have carefully read, fully understood, and agreed to the following terms and conditions. You understand that your signing of this Disclaimer, electronic confirmation, payment of the booking fee, or actual participation in the Activities shall constitute your express acceptance of this Disclaimer and agreement to be bound by its terms. If you make a booking on behalf of other participants, you confirm that you have informed them of this Disclaimer and that they are deemed to have accepted and agreed to be bound by it upon booking, unless we are notified otherwise in writing before the Activities.
1. Nature of the Activities and Assumption of Risk
1.1 You acknowledge and accept that the Activities are outdoor and marine-based in nature and involve inherent risks that cannot be completely eliminated, including but not limited to changing weather conditions, unstable sea conditions, collision, slips and falls, drowning, injury, illness, property loss, and, in extreme cases, death.
1.2 You confirm that you have considered your age, physical condition, health status, swimming ability, pregnancy status, whether you suffer from heart disease, asthma, epilepsy, seasickness, or any other condition that may make you unsuitable to participate, as well as the weather, sea conditions, tides, and activity arrangements at the time, and that you choose to participate voluntarily and at your own discretion.
1.3 You agree to assume all risks, losses, damages, injuries, and consequences arising from your participation in the Activities, and you acknowledge that the Company has recommended that you obtain suitable insurance and make appropriate personal preparations before participation.
2. Compliance with Instructions and On-Site Rules
2.1 You agree to comply during the Activities with all reasonable safety instructions, rules, and arrangements made by the Company, the captain, crew, guides, coaches, and other authorized personnel.
2.2 You understand that, for the safety of the Activities, the operation of the vessel, and the interests of other participants, the captain and/or the Company’s representative may, on safety, order, or any other reasonable grounds, require you to stop any action, leave any designated area, or immediately terminate your participation in the Activities, and that such decision shall be final and binding.
2.3 If you refuse to follow reasonable instructions, engage in conduct that endangers safety, interfere with the Activities, or behave improperly, recklessly, violently, or unlawfully, the Company and/or the vessel operator may immediately terminate your participation, and any fees, deposits, or other sums paid shall be non-refundable. The Company also reserves the right to pursue any losses incurred.
3. Damage to Equipment, Vessels, and Third-Party Property
3.1 You agree to properly use and take care of the vessel, equipment, safety gear, flotation devices, snorkeling equipment, and other related facilities, and shall not tamper with, dismantle, damage, or misuse any equipment without authorization.
3.2 If, due to your negligence, improper use, wilful act, breach of safety instructions, or any other act attributable to you, damage, loss, or repair/replacement cost is caused to the vessel, equipment, tools, Company property, vessel operator’s property, or any third-party property, you agree to bear full responsibility for compensation, repair, replacement, and any related legal costs.
3.3 The Company and/or vessel operator may record, photograph, video, assess, and request compensation within a reasonable time for such damage. Where necessary, the Company may recover from you all actual losses and related expenses.
4. Personal Belongings
4.1 You understand that all personal belongings, cash, electronic devices, jewelry, identification documents, and other items you carry are your own responsibility.
4.2 In the event that any personal belongings are lost, stolen, damaged, wet, or destroyed during the Activities, the Company, vessel operator, captain, crew, and any of their agents or employees shall not be liable, except to the extent that liability cannot be excluded by law.
5. Insurance and Medical Matters
5.1 You understand that any insurance provided by the Company and/or vessel operator is limited to the compulsory third-party liability insurance required under Hong Kong law, and that such insurance generally covers legal liability for bodily injury, death, or property damage to third parties arising from negligence in vessel operation. It does not cover your personal accident, medical expenses, cancellation, delay, or loss of personal property arising from any cause, including but not limited to your own negligence, health condition, or weather.
5.2 You confirm and agree that the Company has recommended that you obtain adequate and suitable personal travel insurance, accident insurance, and medical insurance to cover any risks, losses, or medical needs that may arise during the Activities.
5.3 If you feel unwell, are injured, or suspect that you require medical assistance during the Activities, you agree to immediately notify the captain, crew, or the Company’s representative and accept any necessary assistance or emergency arrangements they make.
6. Indemnity and Release
6.1 To the fullest extent permitted by law, you agree to release, waive, and discharge the Company, vessel operator, captain, crew, guides, coaches, and their respective employees, agents, and contractors from any and all claims, liabilities, demands, actions, costs, or expenses arising out of or in connection with your participation in the Activities, except to the extent that such liability cannot be excluded by law.
6.2 If your conduct, default, breach, or unlawful act causes the Company, vessel operator, or any third party to suffer loss, claim, fine, expense, legal costs, or other damage, you agree to fully indemnify and hold harmless the relevant party.
7. Collection and Use of Personal Data
7.1 You consent to the Company collecting, holding, using, and retaining your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) for purposes directly related to the Activities, including registration, identity verification, contact, emergency contact, activity arrangements, security, record-keeping, and related administrative purposes.
7.2 The personal data collected by the Company may include, without limitation, name, telephone number, email address, emergency contact details, age/date of birth, health or safety-related information, and other information necessary for activity arrangements; the provision of such data may be mandatory where required for the Activities or voluntary depending on the circumstances.
7.3 You understand that the Company will take reasonable and appropriate measures to protect personal data security and will retain such data only for the period necessary to fulfill the purposes stated in this Disclaimer and to comply with legal requirements.
7.4 You understand that, under Hong Kong law, you have the right to request access to and correction of your personal data, and such requests may be made through the contact details provided by the Company.
8. Governing Law and Jurisdiction
8.1 This Disclaimer shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
8.2 Any dispute arising out of, in connection with, or relating to this Disclaimer, the Activities, their interpretation, performance, or otherwise, shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
9. Final Acknowledgement
You confirm that you have read, understood, and accepted all terms of this Disclaimer, Assumption of Risk, Release of Liability, and Indemnity, and that you have had the opportunity to seek independent legal advice regarding its contents. You voluntarily agree to be bound by this Disclaimer and confirm that the above terms are binding to the extent permitted under the laws of Hong Kong.
.
Information is subject to change without prior notice
Splitdyboat (Hong Kong) Travel Limited
Last updated on 1 March 2026.